

Our Help & FAQ centre is here to make your shopping experience smooth, simple, and stress‑free. Whether you have questions about placing an order, tracking a shipment, making a return, or managing your account, you'll find quick answers and clear guidance right here. Explore the topics below for instant support, or reach out to our customer care team—we’re always happy to help!
Do you provide bespoke quotations?
Yes we do! Special finishing, NCR sets, variable data printing plus much more besides. Simply contact us with your exact requirements for helpful guidance and a quick, no fuss quote.
Do I earn Loyalty Points on my orders?
You certainly do. Our loyalty points are based upon 1 point per pound spent, excluding VAT, which is rounded up or down accordingly. You can save your points and spend them whenever you want! Your loyalty points are shown in your account and you can redeem qualifying points at the Checkout.
How do I check the status of my job?
Logging in to your account will show you what status your job is currently at:-
Pending- order placed but not paid
Paid – order has been paid
Processing – order is going through to proofing
Proof Pending – proof uploaded and awaiting approval
Proof Accepted – proof approved and job is being printed
Proof Declined – new proof to be uploaded. Status reverts to Proof Pending.
Completed – Order is complete.
More information on managing your account, damaged in transit and payment information can be found in the other pages in this section.